Deidre Breakenridge: I met Jacob Morgan for the first time (in person) when he spoke at the PRSA T3PR Conference in June.  I was impressed with his presentation on social CRM.  For those of you who don’t know Jacob, he is a thought leader in social business.  He is also the author of Twittfaced – Your Toolkit for Understanding and Maximizing Social Media was entirely co-authored through online collaboration and demonstrates the power of social media and online collaboration.  Read more