TELUS is a leading national telecommunications company in Canada, with $10.3 billion of annual revenue, 12.6 million customer connections and 35,000 employees. We spoke with Dan Pontefract, Senior Director / Head of Learning & Collaboration at TELUS, where he is responsible for the overarching learning and collaboration strategy for the company. This report outlines the business drivers, obstacles, and social collaboration tools within TELUS. The company increased its employee engagement to 70% by using a combination of workshops, forums, and a supportive culture. Learn now how the company was able to implement Enterprise 2.0 in their organization.