There is plenty of business value to be derived from engaging in social CRM. You can enhance your organization’s value proposition by mining social data for information that will offer better insight into your industry, member companies, and individual members, and create tangible business benefits of membership. With a social CRM strategy, aligned with the goals of your organization, and leveraging technology to support your strategy, you’ll provide your membership with the tools to participate in an emerging business practice, and demonstrate strong leadership of an effective network.
This white paper is the first in our Social CRM for Associations: Because Every Interaction Matters white paper and webinar series. To help membership organization executives understand and leverage social CRM, Chess Media Group has authored this no-cost series, released monthly and accompanied by complementary webinars. It explores how organizations can facilitate the opportunities that help members connect with other members in meaningful ways that further business objectives.