It’s no surprise that our most successful clients have invested in education and training. Understanding the fundamentals of social and emergent collaboration is the first step to developing a strategic plan that will improve the effectiveness and performance of your organization. From learning what is driving the shift towards customer and enterprise collaboration, to being informed about the tools that enable collaboration, this knowledge will shape an effective strategy that will accelerate business performance.
How We Can Help
We offer training and education solutions that will give employee context around how emerging technologies can positively impact their work performance. Employees will leave engaged and energized. 
Our Topics Include:
- Enterprise Collaboration – What is it and What Does it Mean to My Organization?
- Social CRM – How Can I Leverage the Customer Conversation to Improve Business Performance?
- Social Media Nuts-and-Bolts – Social Media Fundamentals for Executives
Our Formats Include:
- One-on-one executive management workshops
- On-site group workshops
- Online webinars
- Teleseminars
Work We Have Done:
- A leader in the call centre industry hired Chess to provide an interactive and hands-on workshop to help participants understand the benefits of social customer engagement, create a highly effective social CRM strategy, understand social governance issues, influence internal stakeholders and mitigate risk.
- An international healthcare supplier invited Chess to speak to senior management about the value and future of social technologies and how it can be used to achieve department and company-wide objectives.
- A government agency asked Chess to conduct a workshop on social strategy and social business and how they impact regions around the world.
Contact us to to find out how we can help your organization to develop education and training programs at very strategic levels for executive teams, as well as, more tactical “how-to, nuts-and-bolts” workshops on how to leverage social and emergent collaboration to improve business performance.
