For social business to become a key component of an organization, a greater understanding of the discipline is necessary. Chess Media Group provides resources in the form of white papers, presentations, case studies, and more. We update this page regularly so check back often to read about the latest industry insights and innovations.
Case Study: Implementing E2.0 at the Elizabeth Glaser Pediatric AIDS Foundation
January 24th, 2012
Founded in 1988, The Elizabeth Glaser Pediatric AIDS Foundation experienced significant growth since 2006, with an employee base that grew from 200 employees in 2006 to over 1,500 in 2011. The Foundation needed a strategy and technology platform to help with connecting its employees that are distributed across 17 countries.
Case Study: Driving Emergent Collaboration at FSG, a Non-Profit Consulting Firm
October 4th, 2011
Founded in 2000 as Foundation Strategy Group, FSG is a nonprofit consulting firm specializing in strategy, evaluation, and research. Today, FSG with approximately 80 employees, celebrates a decade of global social impact. We interviewed Carl Frappaolo, Director of Knowledge Management at FSG, which has recently begun implementing emergent collaboration technologies and strategies.
State of Enterprise 2.0 Collaboration
September 14th, 2011
Enterprise 2.0 is becoming more prevalent in organizations today. With the advent of web 2.0 technologies – social media tools – being used in people’s personal lives, there is an increasing use of like tools being used within the organization. The use of web 2.0 technologies within an organization enable or streamline business processes while enhancing collaboration is rapidly growing in importance to help employees, customers and suppliers collaborate, share, and organize information.
The State of Enterprise 2.0 Collaboration report presents fact-based experiences provided by 234 enterprise collaboration practitioners who took part in a survey in Spring 2011. The analysis from their responses seeks to provide organizations with insights that will support their collaboration projects. Specifically, this report zooms in on the current state of enterprise 2.0: business drivers of collaboration, sources of sponsorship, deployment and implementation, employee adoption, practical applications of emergent collaboration tools, and financial and non-financial performance.
Case Study: Implementing a Social Intranet at a Mid-Size Healthcare Organization
September 12th, 2011
A mid-size healthcare company wanted to move away from a static intranet and to a Social Intranet & Enterprise Collaboration platform that would transform the way their employees collaborate, integrate key business applications, foster innovation, drive process improvements, and tear down knowledge silos. This case study introduces their business drivers, obstacles they addressed, culture, adoption and change management issues, the financial requirements to roll out their initiative, as well as key lessons learned.
Case Study: Implementing E2.0 at Penn State Outreach
June 7th, 2011
Penn State Outreach with 1500+ employees provides an infrastructure of technology, facilities, support staff, registration, evaluation, and community partnerships to support the colleges, departments, and individual faculty who would like to undertake ambitious, large-scale outreach activities. They wanted an employee collaboration solution that would connect all employees and improve sharing and collaboration.
Case Study: Implementing E2.0 in the Federal Government
March 28th, 2011
The case study features an in-depth interview with Walton Smith, one of the leading forces behind Booz Allen Hamilton's Enterprise 2.0 practice. It discusses how Booz Allen helped the Federal Government successfully deploy collaboration software. We present information on the business drivers for E2.0 in the Federal Government, who drives the tools within the organization, what obstacles have to be overcome before E2.0 technologies can be adopted, how can user adoption be encouraged with E2.0 tools, and learnings and best practices.
This case study will provide readers with a clear understanding of the what, why and how Booz Allen implemented E2.0 in the Federal Government.
Introduction to Social CRM for Travel
January 23rd, 2011
Social customer engagement is new. There is no one universal approach that fits the objectives of all companies in the travel and hospitality industry, however, companies can start by bringing the social traveler closer to your brand. Being where they are, proactively building relationships and engaging in two-way communication with your social customers increases satisfaction, loyalty, and advocacy.
In this report, you’ll find answers to:
* What is social CRM?
* Why should the travel industry care?
* Who is ‘social traveler’ of today?
* What data is available online about your customers?
* How to implement a social CRM strategy
Guide to Understanding Social CRM
August 9th, 2010
There has been considerable discussion around Social CRM and what it means. This paper presents the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable customer relationships. We encourage you to read it and share with anyone you know that might be interested.
Case Study: Implementing E2.0 at Intuit
July 15th, 2010
Intuit is a software company with 8,000 employees worldwide that develops tax and financial solutions for consumers, small businesses, financial institutions, and health-care organizations. Three members of the Intuit team were key in driving Enterprise 2.0 and creating Intuit Brainstorm. Read how they did it.
Case Study: Implementing E2.0 at Vistaprint
July 1st, 2010
Vistaprint, an online supplier of printed and promotional material as well as marketing services, is one of the fastest growing printing companies in North America. Read how Vistaprint implemented Enterprise 2.0, by focusing on an enterprise wiki and an internal ideation platform powered by Intuit Brainstorm.
Case Study: Implementing E2.0 at Oce
July 1st, 2010
Océ is a printing company with over 21,000 employees around the world. A series of interviews were conducted with Samuel Driessen, Information Architect and Jan Van Veen, Manager of Internal Communications with Océ, to understand how the company was implementing Enterprise 2.0.
June 16th, 2010
In collaboration with Attensity360 and Comity Technology Advisors, we created a whitepaper on The Social Customer.
The era of the passive customer has come and gone. The time of the social customer is here, and she has a lot to say. She is hyper-connected, creative and collaborative. She expects to customize her products: “make it mine”. She is connected to her social and professional circles via phone, email, SMS, Facebook, Twitter, blogs and forums. She is critical of claims made by brands, influenced more by friends, family and “people like her”. She wants to make sure that brands are listening, and will go to great lengths to make sure they are. The fundamental shift in the relationship between the traditional customer and companies is driven by the social web; it is here to stay, and is the biggest shift yet in the history of business. Understanding her is critical to the success of your business.
